FAQ - Kyoto Hotels | THE JUNEI HOTEL Kyoto Imperial Palace West

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Access

How do I get to the hotel from Kyoto Station?

【By Bus】
The closest bus stop is Horikawa-Shimodachiuri on the Kyoto City Bus line, which you can reach on Buses #12, #50, #67, and #9.
【By Subway】
The closest subway stop is Marutamachi Station on the Kyoto City Subway Karasuma Line. Exit 2 is the closest exit to the hotel.

What should I tell the taxi driver?

Please go to the intersection of Higashihorikawa-dori and Demizu-dori, then turn left onto Demizu-dori. The hotel will be the second building on the left.

I'd like to know more about tourism in Kyoto.

Please feel free to ask the Front Desk staff.
The following websites may also be helpful.
https://www.kyokanko.or.jp/
https://kyoto.travel/en/
https://souda-kyoto.jp/

Is there a parking lot? How much does it cost?

No parking in the hotel. Coin-operated parking is available nearby. As the rates vary, in case you would like to confirm the prices please contact the hotel in advance.

Is there a shuttle bus to and from the airport?

There is a limousine highway bus between JR Kyoto Station and Osaka Itami Airport and Kansai International Airport.
Please refer to this website for details:
https://www.okkbus.co.jp/en/
Lodging

What are the check-in and check-out times?

Check-in starts at 3:00 PM.
Check-out is until 11:00 AM.
※Times may vary according to your room plan.

If I arrive before check-in time, can I leave my bags at the hotel?

If you arrive prior to check-in time, we are happy to hold your bags on your behalf.

Is early check-in or late check-out an option?

Early check-in and late check-out will incur additional charges, and we ask that you inquire in advance.
Depending on occupany we may not be able to honor same-day requests, so please consult the Front Desk in those cases.

Do I need to stop by the Front Desk upon check-out?

According to our hotel rules, we do require meeting with you upon check-out.
We ask for your cooperation in stopping by the Front Desk upon check-out.

Do you have coin laundry service?

While there is not a laundry service within the hotel, we can direct you to nearby coin laundry services in the neighborhood. Please feel free to ask the Front Desk staff.

Is it alright to bring pets to the hotel? Are there any other restrictions on what I can bring to the hotel?

We ask that you refrain from bringing the following into the hotel:
・Pets or any other animals (with the exception of certified service animals)
・Psychoactive drugs, narcotics, and any other illegal substances
・Especially odorous substances
・Especially heavy parcels
・Fire-starting materials or especially flamable objects, explosives, gasolines, or any other dangerous materials
・Guns, blades, or other weapons
・Anything else determined hazardous to other guests' safety

May I park my vehicle at the hotel?

There is no parking lot for the hotel, so we ask that you use the nearby coin parking lots throughout the neighborhood.

Can I order cake and flowers when booking my stay?

Yes. Please inquire with the Front Desk.
As we may not be able to fulfill same-day requests, please call or email us in advance.

Can I walk around the hotel in pajamas?

We apologize, please refrain from using pajamas and slippers outside of your room.

Can you call a taxi for me (including jumbo taxis)?

Yes, we can. Please ask the Front Desk staff. (Depending on taxi availability, your waiting times may differ.)

Can I ship parcels to the hotel in advance?

Yes, you can. Please clearly indicate your name and your check-in date and fill in the address as follows:
THE JUNEI HOTEL Kyoto Imperial Palace West
3-14 Shimochojamachi, Higashihorikawa-dori
Kamigyo-ku, Kyoto-shi 602-8056
TEL：+81-75-415-7774 FAX：075-415-7764

Can I ship parcels from the hotel?

We accept outbound shipments at the Front Desk.

Is there a curfew?

There is no curfew, and the entrance is open 24 hours a day, but as the hotel is in a residential area, we ask that you refrain from using loud voices and be quiet when coming and going at night.

Is there a convenience store nearby?

The nearest convenience store is a 5-7 minute walk away. Please ask the Front Desk staff for directions.

Can we borrow umbrellas?

You are welcome to borrow the free umbrellas at the hotel entrance.

Can I get a massage?

Massage service can be booked at the front desk.
※Please note that we may not be able to meet your request depeding on the service provider company's schedule. reservations for the massage service in guest rooms start at 19:00 19:00 (earliest massage time 20:00). Please contact the front desk for details.

If I fall ill during my stay, can the hotel provide cold medicine?

According to pharmaceutical regulations, the hotel cannot provide any medications.
We can instead advise you of nearby pharmacies and clinics.
Rooms
Do you have non-smoking rooms?

The entire hotel is non-smoking.

Can I use internet in my room?

Free Wi-Fi is available in each guest room 24-hours a day, and you can use it on your device with the ID and password provided.
※We do not lend out any computers.
※Please understand that for security purposes, we do not provide any information about our system (including the IP address).

Are there amenities in the rooms?

Each room is equipped with toothbrushes, hair brushes, razors, combs, cotton swabs, hair bands, shower caps, cotton pads, shampoo, conditioner, body soap, slippers, pajamas, body towelettes, towel sets, and hair dryers.
As the furniture amenities may vary by room, please see the guest room page for more details.

What are the furnishings in the guest rooms?
- ・Free Wi-Fi throughout the hotel
- ・Smartphone audio player (it is possible to attach your own smartphone to play background music throughout the room)
- ・Mini-fridge
- ・Dryer (restoration dryer designed to bring out the best in your hair)
- Each room is also equipped with 40-inch LED TV, internal phone, electric kettle, humidifier, toilet with washlet, and safe.
Is there a place where I can keep my valuables?

Each room is equipped with a safety box.

Are the toilet and bathroom separate?

Yes, each guest room has separate a toilet and bathroom.

When booking two or more rooms, can we request them next to each other?

Each floor of the hotel has two to three rooms, so our ability to meet this request will depend on occupancy conditions.

Do the rooms have windows?

Each room has a large window.

Can I request a room on a high floor or with a good view?

We do accept requests, but please understand that our ability to meet your request will depend on occupany conditions.

Do you have any barrier free rooms? Do you lend out wheelchairs?

As the upper levels of our hotel can only be reached by stairs, guests who use a wheelchair will be placed in the rooms on the 1st floor.
Please inform us upon your reservation that you require a barrier free room (we apologize that these rooms may at times be fully booked already).
However, please note that the tatami area of each room is elevated by one step. Please see the photos on the website for consideration.

Do you provide room service?

We apologize, we do not offer any room service beside optional breakfast delivery.
However, the hotel staff is happy to deliver borrowed items to your room and carry your luggage for you.

Is it possible to book the guest rooms for daytime use only?

Unfortunately we do not accept reservations for daytime use.

What time will the room be cleaned up by?

We clean the rooms by 3:00 PM.

I don't need my room cleaned, but can I have the amenities and towels exchanged?

Yes, please inform the Front Desk in advance.

Can you come to my room to pick up my luggage?

Yes, please feel free to ask this of the Front Desk.

Can I bring the room key home with me?

We request that you return your room key to the Front Desk.
Rental items
Please tell me more about the items available to borrow.
You can borrow the following items for free (unless otherwise indicated).
As there are a limited number of them, please inform us in advance via your reservation or via email about the items you would like to use.
- ・Adapter
- ・Extension cord
- ・Iron
- ・Steam iron
- ・Trouser press
- ・Mobile phone charger
- ・Smartphone to speaker connector cable
- ・First aid supplies (plaster, antiseptic, bandages, gauze)
- ・Fever relief sheets (adult and child size)
- ・Champagne glasses
- ・Bottle opener
- ・Cutlery (spoons and forks)
- ・Ice pail
- ・Cake plate
- ・Cake serving set (knife, server)
- ・Camera tripod
- ・Curling iron
- ・Flattening iron
- ・Bed guard
- ・Crib
- ・Yoga Mat
Do you lend out humidifiers?

Each guest room is already equipped with a humidifier.

Do you lend out DVD players?

We apologize, we do not offer this service.

Are there amenities in the rooms?

Each room is equipped with toothbrushes, hair brushes, razors, combs, cotton swabs, hair bands, shower caps, cotton pads, shampoo, conditioner, body soap, slippers, pajamas, body towelettes, towel sets, and hair dryers.
As the furniture amenities may vary by room, please see the guest room page for more details.
Dining

Does the room charge include breakfast?

If you select a plan which includes breakfast, the price of a Kyoto style Shidashi breakfast delivered to your room is already included in your room charge.
It is also possible to request breakfast delivery by 5:00 PM the day before and pay for breakfast on the delivery date.

Where can I eat breakfast?

Overnight guests of the hotel are welcome to enjoy Shidashi breakfast delivered to their guest room.

Can I eat lunch and dinner in the hotel as well?

It is possible to order catering or delivery to your guest room.
The hotel is able to provide cutlery like knives and forks.
(Please note that only overnight guests are allowed to order meals to the guest rooms.)

How can I get ice?

The Front Desk will get it for you for free.

Are there drinks in the mini-fridge?

The mini-fridge is provided for items you bring. Please note that there is no freezer.

Is there a vending machine?

No vending machines are avaiable at the hotel, but our staff will be delighted to guide you to the closest self-vending machine and convenience store.
Reservations

How far in advance can I make a reservation?

On our official website you can make reservations up to 12 months in advance, or up to 6 months in advance on reservation websites.
We also offer special room plans on the official website and encourage you to take advantage of those plans by booking through our website.

Is it possible to book over the phone?

Yes. Please call us at +81-75-415-7774 (available 24 hours a day).

Is it possible to make same-day reservations? Is there a waiting list for cancellations?

Same-day reservation availability will depend on occupancy conditions. We apologize that we do not offer a waiting list for cancellations.

When will a cancellation fee apply?

For up to 14 guests:
7 days in advance: 20%
3 days in advance: 50%
1 day in advance: 80%
Same day: 100%
No-show: 100%

For 15 or more guests:
21 days in advance: 20%
14 days in advance: 50%
3 days in advance: 80%
Same day: 100%
No-show: 100%

※Cancellation terms may differ depending on your selected plan, your travel company, online booking service, etc.
Please confirm conditions in advance.

I made a reservation via your homepage but haven't received my confirmation email.

It may have been an issue with computer settings or error when entering your email address.
If you have not received a confirmation mail within two days of making your reservation, we ask that you please contact us.

I'd like to make a change to my reservation or make a cancellation.

For cancellations, please fill out the form on the hotel website. For changes to your reservation, please contact us directly via email or phone call.
Traveling with children

Is there a different price for children?

There is no separate price for children.
We do not charge anything for co-sleeping children up to age 6. For children age 7 and older in a separate bed, we charge the same price as for an adult.

Do you have any amenities for children?

A bed guard or crib can be rented for no charge. As the numbers are limited, please inform us in advance at the moment of the reservation by phone or email

Can we co-sleep with children?

The beds are elevated, and can accommodate one co-sleeping child age 6 or under.

Do you have cribs or bed guards?

We apologize, but the rooms are not prepared with cribs or bed guards.
We can lend out bed guards, but they are limited in number, so please request them in advance via email or phone call.

Do you have family rooms for four people to stay together?

Each room can accommodate four or more people. Please enjoy staying here with your family.
Payment

When is payment due?

We will request a cash or credit card payment upon check-in.

Can I pay with credit card?

We accept credit cards such as VISA, Mastercard, American Express, JCB, Diners, UC, NICOS, DC, JAL, TS3, VIEW, Express Card, Central, Isetan ICARD, MICARD, UnionPay, etc.