FAQ - Kyoto Higashiyama Hotels | THE JUNEI HOTEL Kyoto

HOME
FAQ

Search for Rooms

BEST RATE

Guaranteed Best Rate
Booking on our official website guarantees you the best rate

Access

How do I get to the hotel from Kyoto station

【By Bus】
You will need to get on a bus that stops at Kyoto City bus stop Shichi-jo Keihan-mae.
Buses that stop here are 206 and 208, departing from D2. You will then walk five minutes north along Honmachi Street to reach the hotel.
【By Taxi】
It is about a 10 minute ride to the hotel.

What should I say to the taxi driver?

The closest unique landmark is "Mimi-zuka" so if you tell the taxi driver that, they should bring you within 20m of the hotel. You can also tell them it is “near the Kyoto National Museum, the third building north of the Honmachi-dori and Shomen-dori intersection” or “diagonally across from the Daibutsu-mae Post Office.”

I would like more information on things to do in Kyoto

These websites below are good references.
https://www.kyokanko.or.jp/
https://souda-kyoto.jp/
Also, please don’t hesitate to ask the front staff during your stay.

Is there parking spaces? How much extra for parking?

There is no parking at the hotel, but there are several coin parking spaces near the hotel.
The price for the closest paid parking lot is as follows:
Day use: 8:00am – 8:00pm ¥200/40 min, max ¥800
Overnight: 8:00pm – 8:00am ¥100/60 min, max ¥300

Is there a shuttle bus from the airport?

There are buses between Kyoto Station and both Itami and Kansai airports, information on them can be found at this link: https://www.okkbus.co.jp/en/
Lodging

What are the check-in and check-out times?

Check-in starts at 3:00 PM.
Check-out is until 11:00 AM.
※Times may vary according to your room plan.

If I arrive before check-in time, can I leave my bags at the hotel?

If you arrive prior to check-in time, we are happy to hold your bags on your behalf.

Is early check-in or late check-out an option?

Early check-in and late check-out will incur additional charges, and we ask that you inquire in advance.
Depending on occupany we may not be able to honor same-day requests, so please consult the Front Desk in those cases.

Do I need to stop by the Front Desk upon check-out?

According to our hotel rules, we do require meeting with you upon check-out.
We ask for your cooperation in stopping by the Front Desk upon check-out.

Do you have coin laundry service?

While there is not a laundry service within the hotel, we can direct you to nearby coin laundry services in the neighborhood. Please feel free to ask the Front Desk staff.

Is it alright to bring pets to the hotel? Are there any other restrictions on what I can bring to the hotel?

We ask that you refrain from bringing the following into the hotel:
・Pets or any other animals (with the exception of certified service animals)
・Psychoactive drugs, narcotics, and any other illegal substances
・Especially odorous substances
・Especially heavy parcels
・Fire-starting materials or especially flamable objects, explosives, gasolines, or any other dangerous materials
・Guns, blades, or other weapons
・Anything else determined hazardous to other guests' safety

May I park my vehicle at the hotel?

There is no parking lot for the hotel, so we ask that you use the nearby coin parking lots throughout the neighborhood.

Can I order cake and flowers when booking my stay?

Yes. Please inquire with the Front Desk.
As we may not be able to fulfill same-day requests, please call or email us in advance.

Can you call a taxi for me (including jumbo taxis)?

Yes, we can. Please ask the Front Desk staff. (Depending on taxi availability, your waiting times may differ.)

Can I ship parcels to the hotel in advance?

Yes, you can. Please clearly indicate your name and your check-in date and fill in the address as follows:
THE JUNEI HOTEL Kyoto
4-139 Honmachi, Higashiyama-ku, Kyoto 605-0981
TEL：+81-75-525-0050

Can I ship parcels from the hotel?

We accept outbound shipments at the Front Desk.

Is there a curfew?

There is no curfew, and the entrance is open 24 hours a day, but as the hotel is in a residential area, we ask that you refrain from using loud voices and be quiet when coming and going at night.

Is there a convenience store nearby?

The nearest convenience store is a 4-5 minute walk away. Please ask the Front Desk staff for directions.

Can we borrow umbrellas?

You are welcome to borrow the free umbrellas at the hotel entrance.

Can I get a massage?

The Front Desk can help you book a massage.
Please understand that in-room massages are subject to availability, but the service is offered at the following times and rate:
Hours: 3:00 PM to 4:00 AM
Price: Full body 70-minute massage (including tax): ￥18,000 and up

If I fall ill during my stay, can the hotel provide cold medicine?

According to pharmaceutical regulations, the hotel cannot provide any medications.
We can instead advise you of nearby pharmacies and clinics.

Is it possible to receive a receipt?

We can print receipts. Please let the front desk know if you would like one and if you would like a company name instead of your name on the receipt.
Rooms
Do you have non-smoking rooms?

The entire hotel is non-smoking.

Can I use internet in my room?

Free Wi-Fi is available in each guest room 24-hours a day, and you can use it on your device with the ID and password provided.
※We do not lend out any computers.
※Please understand that for security purposes, we do not provide any information about our system (including the IP address).

Are there amenities in the rooms?

Each room is equipped with toothbrushes, hair brushes, razors, combs, cotton swabs, hair bands, shower caps, cotton pads, shampoo, conditioner, body soap, pajamas, body towelettes, towel sets, and hair dryers.
As the furniture amenities may vary by room, please see the guest room page for more details.

What are the furnishings in the guest rooms?
- ・Free Wi-Fi throughout the hotel
- ・Projectors
- ・Coffee miller (only in select rooms)
- ・Mini-fridge
- ・Dryer (restoration dryer designed to bring out the best in your hair)
- ・Each room is also equipped with internal phone, electric kettle, humidifier, toilet with washlet, and safe
Is there a place where I can keep my valuables?

Each room is equipped with a safety box.

Are the toilet and bathroom separate?

Yes, each guest room has separate a toilet and bathroom.

When booking two or more rooms, can we request them next to each other?

Each floor of the hotel has 5 rooms, so our ability to meet this request will depend on occupancy conditions.

Do the rooms have windows?

Each room has a large shoji screen window area in the bathroom, but windows cannot be opened for security and safety reason.

Can I request a room on a high floor or with a good view?

We do accept requests, but please understand that our ability to meet your request will depend on occupany conditions. In addition our hotel is only 3 stories tall, about the same hight as the buildings around the hotel, so feel free to enjoy the good view from our rooftop garden instead.

Do you have any barrier free rooms? Do you lend out wheelchairs?

The main part of all the rooms are designed to be barrer free, however there is a step in the entrance of all the rooms. There is an elevator to all the rooms as well.
Unfortunately we do not have a wheelchair to lend out.

Do you provide room service?

We offer drink service while the restaurant is open, as well as in-room dining.
The hotel staff is happy to deliver borrowed items to your room and carry your luggage for you.

Is it possible to book the guest rooms for daytime use only?

Unfortunately we do not accept reservations for daytime use.

What time will the room be cleaned up by?

We clean the rooms by 3:00 PM.

I don't need my room cleaned, but can I have the amenities and towels exchanged?

Yes, please inform the Front Desk in advance.

Can you come to my room to pick up my luggage?

Yes, please feel free to ask this of the Front Desk.

Can I bring the room key home with me?

We request that you return your room key to the Front Desk.
Rental Items
Please tell me more about the items available to borrow.
You can borrow the following items for free (unless otherwise indicated).
As there are a limited number of them, please inform us in advance via your reservation or via email about the items you would like to use.
- ・Adapter
- ・Extension cord
- ・Iron
- ・Steam iron
- ・Trouser press
- ・Mobile phone charger
- ・First aid supplies (plaster, antiseptic, bandages, gauze)
- ・Fever relief sheets (adult and child size)
- ・Champagne glasses
- ・Bottle opener
- ・Cutlery (spoons and forks)
- ・Ice pail
- ・Cake plate
- ・Cake serving set (knife, server)
- ・Camera tripod
- ・Curling iron
- ・Flattening iron
- ・Baby stroller
- ・Bed gaurd
- ・Tea set (including matcha): ￥500 per day
- ・Projector
- ・Yoga Mat
- ・Baby bottle sterilizer
- ・Astronomical telescope
Do you lend out humidifiers?

Each guest room is already equipped with a humidifier.

Do you lend out DVD or Blu-ray players?

We apologize, we do not offer this service.

Are there amenities in the rooms?

Each room is equipped with toothbrushes, hair brushes, razors, combs, cotton swabs, hair bands, shower caps, cotton pads, shampoo, conditioner, body soap, pajamas, body towelettes, towel sets, and hair dryers.
As the furniture amenities may vary by room, please see the guest room page for more details.

Can an extra bed be placed in the rooms?

Any additional bedding will be Japanese style futons, up to 3 for the suite room and 2 for all other rooms.
Dining

Does the room charge include breakfast?

If you select a plan which includes breakfast, the price of breakfast is included in your room charge. It is also possible to add breakfast during your stay, however, this will be subject to availability.

Where can I eat breakfast?

Overnight guests of the hotel are welcome to enjoy breakfast at Niku Kappou Futago, or Shidashi style breakfast from Harise delivered to the room.

Can I eat lunch and dinner in the hotel as well?

The restaurant at the hotel, Niku Kappou Futago, serves a seasonal beef-centric course dinner. However, lunch is not served at the hotel. It is possible to order catering or delivery to your room. The hotel is able to provide extra lasts and cutlery like knives and forks. Please contact the Front Desk to have them delivered to your room.

How can I get ice?

The Front Desk will bring it to your room for you for free. Please call the Front Desk when you want it delivered.

Are there drinks in the mini-fridge?

We provide mini-bar (both alcohol and non-alchol drinks) in the fridge, all of which are no extra charge. Please note that there is no freezer in the standard rooms. There is freezer in the Bamboo Suite Room.

Is there a vending machine?

There is no vending machine inside the hotel, but there is a beverage vending machine in the immediate area outside the hotel.

What should I do if I have a food allergy or preference?

Please contact us as soon as possible so that we can make the proper preparations. Please understand that not all requests can be accommodated, especially on short notice.

Is there a children's menu?

Yes, for dinner it is \3,000 and for breakfast it is \1,500 including tax. You can add it to your plan when making a reservation. If you would like to add a children's meal to an existing reservation please do not hesitate to contact us.
Reservations

How far in advance can I make a reservation?

On our official website you can make reservations up to 12 months in advance, or up to 6 months in advance on reservation websites.
We also offer special room plans on the official website and encourage you to take advantage of those plans by booking through our website.

Is it possible to book over the phone?

Yes. Please call us at +81-75-525-0050 (available 24 hours a day).

Is it possible to make same-day reservations? Is there a waiting list for cancellations?

Same-day reservation availability will depend on occupancy conditions. We apologize that we do not offer a waiting list for cancellations.

When will a cancellation fee apply?

For up to 14 guests:
7 days in advance: 20%
3 days in advance: 50%
1 day in advance: 80%
Same day: 100%
No-show: 100%

For 15 or more guests:
21 days in advance: 20%
14 days in advance: 50%
3 days in advance: 80%
Same day: 100%
No-show: 100%

※Cancellation terms may differ depending on your selected plan, your travel company, online booking service, etc. Please confirm conditions in advance.

I made a reservation via your homepage but haven't received my confirmation email.

It may have been an issue with computer settings or error when entering your email address.
If you have not received a confirmation mail within two days of making your reservation, we ask that you please contact us.

I'd like to make a change to my reservation or make a cancellation.

For cancellations, please fill out the form on the hotel website. For changes to your reservation, please contact us directly via email or phone call.
Traveling with Children

Is there a different price for children?

There is no separate price for children.
We do not charge anything for co-sleeping children up to age 6. For children age 7 and older in a separate bed, we charge the same price as for an adult. We charge an additional 6,600 JPY for each optional futon for children age 6 and under.
We are pleased to offer children menu for dinner and breakfast at Y3000 and Y1500 respectively.

Do you have any amenities for children?

We lend out strollers, bed guards, baby bottle sterilizer and children's toothbrush for free.
However, there is a limited number so please request them in advance via email or phone call.
The Front Desk also has access to a microwave, so please contact the Front Desk in the case you would like something heated.

Can we co-sleep with children?

The beds are elevated, and can accommodate one co-sleeping child age 6 or under.

Do you have family rooms for four people to stay together?

Each room can accomodate 2 beds and 2 futons for adults in addition to any co-sleeping children. Please enjoy staying here with your family.
Payment

When is payment due?

We will request a cash or credit card payment upon check-in.

Can I pay with credit card?

We accept credit cards such as VISA, Mastercard, American Express, JCB, Diners, UC, NICOS, DC, JAL, TS3, VIEW, Express Card, Central, Isetan ICARD, MICARD, UnionPay, etc.

Is tax and service fees included in the price?

With the exception of the Kyoto City Hospitality Tax which must be paid in person during your stay, all other service fees and taxes are included in the price.

Do you accept cashless payments like Apple Pay?

We apologize, we do not accept cashless payments other than credit cards.